$40.2 million in warranty reimbursement, recovered.
A Top-20 U.S. automotive dealer group thought warranty underpayment was costing it $3.75 million a year at most. Epeius filed for every one of its stores, and the first filing brought back more than ten times that.
What they expected, and what they were owed
Before the analysis began, we asked the group to estimate its missing warranty revenue across nearly 100 stores. Its highest guess was $3.75 million.
Money the stores were owed, and a process that left it unclaimed.
Most U.S. states require manufacturers to reimburse warranty parts and labor at the dealer’s retail rate. To get that rate, a dealer has to file for it, backed by repair orders gathered, sampled and calculated under each state’s rules. A store that doesn’t file stays on whatever rate the manufacturer last set.
Rates behind the stores’ own
Warranty reimbursement trailed the dealerships’ actual retail labor rates and parts markups, store after store.
A filing built by hand
Every submission meant collecting, reviewing, calculating and validating stacks of repair orders.
Different rules in every state
Sampling methods, exclusions, submission windows and manufacturer response deadlines all vary from state to state.
Rates that fall behind again
Without a fresh filing every year, even a corrected rate slips behind the market.
Thin records and a signature problem
Incomplete transaction records, and compliance gaps in the group’s previous e-signature process, left it exposed if a manufacturer audited its claims.
Six stores to prove it. Nearly 100 filed in 60 days.
- 01 · Assess
Six stores
We analyzed warranty losses at six of the group’s dealerships.
- 02 · Expand
The whole group
The results convinced the group to roll out across nearly 100 rooftops.
- 03 · File
Within 60 days
Refilings for every store were complete within 60 days of signing.
- 04 · Paid
60 days later
Manufacturers paid the reimbursements about 60 days after filing.
- 05 · Repeat
Every year
Every transaction is tracked, so the annual refiling is automated.
Read, calculate, file
Agents read the stores’ repair orders, applied each state’s rules on sampling, exclusions and deadlines, worked out the rate each store was owed, and prepared the filing. A person reviewed every submission.
An evidence trail for every transaction
Every dealership transaction is recorded in Horkos, our onchain audit trail. It’s the evidence behind each year’s filing, and manufacturers can see the supporting data as it happens instead of waiting on a document hunt.
Signatures that hold up
Verified identity on every signature and attestation. It replaced the group’s previous e-signature process and resolved the compliance issue that came with it.
Before Epeius approached us, warranty reimbursement was simply a line item where we’d come to accept lost revenue as a cost of doing business. They initially analyzed the opportunity across six of our dealerships, and the results convinced us to move forward.
Within 60 days of signing, Epeius had completed reimbursement refilings for nearly 100 dealerships. Just 60 days later, we received our manufacturer reimbursements.
That first filing generated $40.2 million in additional revenue for our group. Today, every transaction is documented and tracked, making our annual refiling process automated and repeatable. Epeius also resolved a compliance issue we had been experiencing with our previous e-signature provider.
What was once an overlooked source of lost revenue is now a measurable, recurring opportunity for our business.
The first year is the big one. Every year after keeps rates at market.
The first filing recovers the gap that built up over years. After that, an annual filing keeps each store’s rate in line with the market instead of letting it slip.
About 8.5% more, expected
The group’s 2026 filing goes in this December. We expect it to raise reimbursement about 8.5% across all of its stores.
New stores brought up to rate
When a store changes hands, its rate resets to the manufacturer’s rate. The group’s recently acquired stores are filed up to market rates in the same cycle.
Filed from records that already exist
Because every transaction is already tracked in Horkos, each year’s filing starts from complete records instead of a paper chase.
Results are from the group’s 2025 filing. The 2026 figure is our estimate before filing, not a result. The client’s name is withheld.
What are your stores owed?
Tell us your brands, your states and how many rooftops you run. We’ll start with a few stores, the same way this group did.